Frequently Asked Questions
Everything you need to know about your UNREAL snacks.
How do you ensure the freshness of your food products during shipping?
We use temperature-controlled packaging and expedited shipping methods to ensure that your snacks arrive in peak condition, regardless of the weather.
What is your return policy for perishable items?
Due to the nature of food products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are UNREAL products suitable for people with specific dietary restrictions?
Many of our products are vegan, gluten-free, and non-GMO. Please refer to the specific product pages for a full ingredient list and allergen information.
Where can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our products maintain their quality and freshness during transit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.