Returns & Exchanges

Due to the perishable nature of our products, UNREAL accepts returns or replacement requests within 14 days of delivery if your items arrive damaged or incorrect. We are committed to ensuring every bite meets our high quality standards and will resolve any issues promptly.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific product issues as soon as your order arrives to help us process your claim.

• 2.
  Contact Support

  Email our team at support@unrealfood.com with your order number and the photos attached to initiate the review process.

• 3.
  Quality Review

  Our quality assurance team will review your request within 24-48 hours to determine if a refund or a replacement shipment is required.

• 4.
  Resolution Delivery

  Once approved, we will either issue a full refund to your original payment method or ship out a fresh replacement at no additional cost.